Welcome to Seastar Party Shop!
Thank you for visiting our website. By shopping with us, you agree to the following terms and conditions. We keep it simple so that your experience with Seastar Party Shop is always smooth and pleasant.
Products & Orders
We do our best to ensure every product is described and shown as clearly as possible. Please note that actual colors may appear slightly different depending on your screen. All orders depend on stock availability, and if an item is sold out, we will inform you quickly with options such as replacement or refund.
Payments
All payments must be completed at checkout before we process your order. We currently accept the payment methods shown on our website.
Shipping & Delivery
Your order will be shipped as soon as possible after payment. Delivery times may vary depending on the courier and your location. Once your parcel is shipped, we’ll provide tracking details so you can follow its journey. Please note that delays caused by courier services are beyond our control, but we’ll always try our best to assist you.
Returns & Refunds
We want you to be happy with your purchase. If your order arrives damaged or defective, please contact us within 3 days of receiving it, together with photos or videos as proof. (not applicable for balloons orders). After review, we will arrange a refund or replacement. Unfortunately, we cannot accept returns for change of mind.
Privacy
Your trust matters to us. All personal information you share with us (such as your name, address, and contact details) will only be used to process your orders and support your shopping experience. We will never sell or share your details with third parties.
Limitation of Liability
While we put in our best effort to ensure the safety and quality of our products, Seastar Party Shop is not responsible for any misuse of products or unexpected reactions. Please use all items responsibly and as instructed.
Contact Us
If you have any questions about our terms, products, or your order, we’d love to hear from you:
📧 Email: seastarpartyshop@gmail.com
📞 Whatsapp: +60163410045
Governing Law
These terms are governed by the laws of Malaysia. By shopping with us, you agree that any issues will be handles under the appropriate courts in Malaysia.